Support

Common fixes

Force close and reopen the app, then restart your phone. Make sure you're on the latest iOS.

Quick troubleshooting

Billing and Premium

If a purchase didn't unlock, confirm your subscription in iOS Settings, then try Restore Purchases.

Purchases

Feature requests

Tell us what you're trying to do and what would make the app feel simpler or faster.

Product feedback

Update and restart

Install the latest ClearDue and iOS updates, force close the app, reopen it, and restart the device if the problem continues.

Check reminders and sync

Confirm notification and calendar permissions in iOS Settings. For iCloud issues, verify that the same Apple Account is active and iCloud Drive is available on each device.

Gather useful details

Include the ClearDue app name, app version, device model, iOS version, what you expected, and the steps that caused the issue. Remove passwords, payment-card numbers, and unrelated personal information from screenshots.

Purchases and Premium access

If Premium does not appear after a purchase, confirm the subscription under your Apple Account, check that the device uses the same account that completed the purchase, and use Restore Purchases in the app. Apple handles billing and refunds, so keep the Canadian App Store receipt available when describing a transaction problem.